Safety and Security Policy                

 

Safety Tips

  • Never send any money to another member.

 

  • Clearly state your expectations to avoid misunderstanding.

 

  • Conduct video chats with your partner once in a while.

 

  • Don’t share your password, access to your account or any official identity document with anyone.

Scam and reimbursements

  • A member misidentifies him/herself (i.e., someone who uses another member’s profile without permission to communicate with you). We will reimburse all credits incurred communicating with this member.

 

  • A member requests money or expensive gifts from you. We will reimburse all credits spent on communicating with this member and ban the member permanently

 

  • A member deliberately misrepresents the following details in his/her profile: age, children, gender and marital status. We will reimburse all credits you incurred communicating with this member and ban the member permanently.

Not a scam

  • Some mistakes occurred in the translation of a letter.

 

  • If a member doesn’t answer all questions in an email.

 

  • If on any level of your communication, the member takes the decision to stop developing your relationship.

 

  • If a member has photos of relatives, friends, ex-partners and other personal info posted on any social network.

 

  • If a member wears rings on their fingers. Wearing rings does not mean a person is married, regardless of which finger it is on.

 

*If you feel you have been scammed by any member, click here to file a complaint. Once your claim is approved you will receive a full refund of all credits you’ve spent on communicating with the alleged member.

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Your privacy is important to us and we will never rent or sell your information.

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